Refund and Cancellation Policy

Last updated: May 17, 2026

Thank you for choosing FlazeTap Inc. We want to ensure our users have a seamless experience while managing their digital identity assets and ordering our smart physical accessories. This policy outlines the specific terms governing subscription cancellations, returns, and transactional refund parameters.

1. Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Refund and Cancellation Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to FlazeTap Inc., 1st Floor, SN Venue, SG Road, Ahmedabad, Gujarat, India - 380015.
Goods refers to the physical items offered for sale on the Service (such as Custom NFC business cards).
Service refers to the digital vCard profile tools and hosting platform accessible through the Website.
Website refers to FlazeTap, accessible from flazetap.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2. Subscription Cancellations (Digital Pro Plans)

7-Day Money-Back Guarantee

We provide an unconditional 7-day money-back guarantee on all digital Pro vCard tier upgrades.

If you are unsatisfied with our premium digital tools, layout settings, or custom configurations, you can request a complete refund within 7 calendar days of your initial plan registration.
To exercise your right to cancel, you must explicitly notify us of your decision via email at support@flazetap.com.

Post 7-Day Cancellations

Any cancellation request initiated after the initial 7-day period will stop subsequent automated renewals but will not qualify for a partial or pro-rated transactional refund for the remaining duration of the active billing cycle. Your premium dashboard tools will stay active until the end of the paid billing period.

3. Physical Goods Returns and Refunds (NFC Cards)

Custom-Printed Assets Rule

Because our physical NFC smart products are explicitly customized, encoded, and laser-printed with your personalized profile parameters, logos, and business names, they are strictly non-returnable and non-refundable once manufacturing begins. We cannot accept returns or issue refunds for these customized assets due to a change of mind or user-side formatting typos.

Damaged or Defective Hardware Exceptions

We take immense pride in quality control. If your physical product arrives with clear structural defects or hardware layer errors, it qualifies for immediate remedy:

Reporting Window: You must report any physical structural crack, shipping break, or complete internal chip unreadability within 48 hours of package delivery.
Reporting Process: Send an email to support@flazetap.com containing clear digital video or photo proof demonstrating that the NFC tag layer fails to function or arrived physically compromised.
Remedy: Once our validation team confirms a manufacturing or logistics defect, we will manufacture and ship a brand-new replacement card to your original shipping destination at zero extra charge.

4. Processing of Refunds

Once a valid refund claim (under the 7-day digital plan policy) or a validated defective card dispute is approved, the transaction credit reversal will be initiated:

Refunds are passed directly back to your original choice of payment (Debit/Credit Card, Net Banking, or UPI string) via our billing processor infrastructure, Razorpay.
Approved refunds typically take 5 to 7 working days to appear on your linked banking statement, depending entirely on standard clearing cycle networks.

5. Contact Us

If you have any questions or require administrative help regarding subscription cancellations, transactional statuses, or defective hardware replacement tracking, reach out to us:

By email: support@flazetap.com
By visiting our administrative headquarters: 1st Floor, SN Venue, SG Road, Ahmedabad, Gujarat, India - 380015